Interior One Delivery

Interior One provides several ways to receive the goods you purchased online, in-store or via phone:

  • You can pick your order up in one of our store
  • We deliver small orders up to 20kg via PBT Courier
  • We provide large orders via PBT Transport
  • For Auckland deliveries, we also have our vans delivering straight to the door

Store Pickups

Regardless of whether you buy on our website or come to our showroom, you can pick your order up in store. Please note that we have a 10-day pickup policy which means you need to make sure you pick up your order within 10 days of purchase. After 10 days, we charge a daily storage fee of $10 (inc. GST) for each day.

We will only waive the storage fee if your order contains backorder items.

If you find that you can’t pick your order up within 10 days and wish to avoid incurring storage fees, we can ship the order to you. Just call us on 09 527 1602 and arrange for your order to be delivered. Please note that you may need to pay for delivery if your order doesn’t meet our free delivery conditions.

If the delivery option also doesn’t work for you, we can put the items back in stock until you’re ready to pick them up, however, please note that items may be sold to other customers and go out of stock.

Deliveries

Standard Delivery Service

Normally we will ship your order within 3-5 working days after payment is received. Our carriers will endeavour to give you advance notice of the delivery to your address on the day if requested and whenever practical. The driver will be on site for up to 10 minutes at drop off.

City Residential Area Deliveries

Delivery to the driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
South Island city residential includes Christchurch, Nelson, Dunedin Cities only.

Town and Rural Deliveries

In general, large orders are delivered to the nearest city depot for all other deliveries including rural, towns and city rural areas. You will need to pick up your order from our carrier’s nearest city depot. The carrier will notify you once your order is ready for collection.

If you would like your order to be delivered to your property, note that deliveries to some rural areas are subject to rural distance charges. In this case, you will need to contact our customer service staff to organise the delivery and cover delivery costs to your destination.

Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.

Small orders delivered by courier will have a rural delivery surcharge of $5 applied at the checkout when you enter your address.

Goods Inspection on Delivery

IMPORTANT! – All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.

If you accept the delivered goods without a person present you will reduce your rights to claim for transport damage or loss. This will not reduce your rights to claim for faults in manufacturing etc.

Please do not sign “undamaged” unless you are delighted with the condition of the items in your order in respect of breakages, damages or defects.

In Case of Damage

If your order has been delivered by our own Interior One delivery service, you will be able to arrange a return/replacement on the spot with the driver.
If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service team to log a claim.

Usual Delivery Times for stocked product

Delivery times depend on the size of your order and destination.

  • We use our delivery vehicles in Auckland City.
  • PBT Couriers for small orders up to 20kg.
  • PBT Transports for large orders.

Following delivery times are indicative only:

AVERAGE DELIVERY TIMES*

SMALL ITEMS

LARGE ITEMS

Auckland City

2-3 days

2-7 days

Hamilton / Tauranga City

2-5 days

4-7 days

Wellington City

2-5 days

4-7 days

Rest of North Island

2-5 days

4-7 days

Christchurch City

3-6 days

5-14 days

Dunedin City

3-6 days

5-14 days

Rest of South Island

4-8 days

5-14 days

*Working Days, After Transaction Validated. Please note that we may require additional payment verification for orders over a certain value.

Non-stock products – 6 to 8 Weeks for manufacturer delivery to Auckland warehouse, and then 1 to 2 Weeks for nationwide delivery

However, we often deliver quicker, and sometimes we may be delayed.

Delivery Exclusions

Please note that standard deliveries exclude special delivery services:

  • Express deliveries (same day)
  • After hours
  • Unpacking & assembly
  • Box / pallet removal
  • Installation
  • Placement within your home
  • More than 10 minutes on site

Discounted and Free Delivery Terms

If the order contains large items or a mix of large and small items, then our discounted freight charges apply. Discounted freight is calculated based on the discounting taking effect for order subtotals of $1000 and over.

Free delivery items do not contribute to the discounted delivery calculations.

Please note that some items do not qualify for discounted delivery. These items are marked as standard delivery items and a notice is shown on the item delivery estimate that it does not qualify for discounted delivery.

Phone 09 527 1602
Email: info@interiorone.co.nz

Returns

We stand behind our product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason, and that’s why we offer an easy (change of mind) returns policy. We’d like you to be completely satisfied with your product selection, and it’s suitability!

We offer a “no questions” 28 day right of return on all goods purchased. Of course the goods should be unused and in re-saleable condition, ideally with their original packaging. Simply contact us or call 09 527 1602 and let us know that you wish to return your items and we’ll get things underway. Please make sure you specify your invoice, sales or order number or TradeMe reference as well as the reason for returning the item.

You will need to pay the freight for returned items, however, contact us and we’ll see what we can do to minimise this cost to you.

Delivery and Returns Customer Assistance

Phone or email Interior One directly as soon as you can. Please make sure you specify your invoice, sales or order number or TradeMe reference as well as the reason for returning the item. Our contact details: