“When things go wrong, we’ll do our best to make it right. Let us take care of you.”
Interior One Limited offers a standard 12-month warranty on most items excluding circumstances and items noted under Warranty Limitations. We will repair, replace or refund the item depending on the fault. Our warranty only covers damage to the item and may not cover consequential losses or costs.
Spare/replacement parts are often replaced free or very low cost if you’ve damaged/misplaced them and even if the warranty time period has expired.
When installation of replacement parts does not require a professional service person, we may ask for you to install these yourself. However additional costs incurred may be passed on to you.
In addition to our standard 12-month warranty, some of our items and manufacturer ranges come with an extended manufacturer/parts warranty. Our website will clearly state any extended warranty terms on our individual product pages.
Note that, outside of warranty, we will endeavour to provide you with any parts and assistance necessary to fix your item, however additional costs incurred may be passed on to you.
The standard and extended warranty does not cover:
- Normal wear and tear,
- Misuse of a product and/or use for which it was not designed,
- Neglect, deliberate damage, failure to care for or maintain the product in a manner deemed acceptable by Interior One Limited, Unauthorised repairs or modifications,
- Minor imperfections we feel are not affecting performance or decorative value,
- Damage caused by removal and reinstallation, Eg. When moving house,
- Installation by persons not qualified/experienced to perform them.
- The warranty is for personal or household use only. It excludes commercial/industrial, rental property and item rental use, unless agreed upon in writing by Interior One Limited.
Installation Workmanship and Materials;
Installations and workmanship not carried out by personnel authorised by Interior One Limited are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesman for all materials and workmanship completed and keep a copy of all quotes, invoices, warranties and all correspondence relevant to your purchase/job.
All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.
Installations must comply with current industry standards of the relevant country/state or city council and normal practices including pre-installation inspection and post-installation inspection/testing of all functions for correct operation. Failure to comprehensively inspect for defects/flaws before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product during this period.
Sanitary, LED Strip, kitchen, Bathroom and Glass items must be installed by a relevant registered industry professional.
Electrical Installations must be undertaken by a recognised licensed electrical worker and a Certificate of Compliance or Electrical Safety Certificate (including Registration / Practicing licence number) may be required.
Consequential loss, installation and costs are generally not covered by our warranty
Interior One Limited will not meet the costs of tradesmen, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts unless agreed upon otherwise by Interior One Limited.
Interior One Limited is/will not be responsible for Installation without pre-inspection for visible faults and for correct items/parts supplied.
Failure to comprehensively inspect for defects/flaws/correct items/in-full before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product after that time.
Warranties are not transferable beyond the original purchaser.
For Servicing, Warranty Claims, Guidance and Customer Assistance
Phone or email Interior One Limited directly as soon as you can and generally before engaging tradespeople to service or repair your item.
Our contact details are: